frequently asked Questions

Here you will find a small collection of questions that I have asked over the years
were asked again and again. Maybe there is already an answer to something you would like to know.
If not, feel free to write me a message at any time.

As standard, I always pack your jewelry in a sturdy, pretty jewelry box, ready to give as a gift or keep for yourself.

Luckily this only happens in exceptional cases, but I always want you to be happy with your order. Just write me a message , we will surely find a satisfactory solution!

Lules Piek is a purely online business. These days I can hardly be found at craft markets or creative fairs, but I always announce the dates in good time for subscribers to my free VIP list .

Yes! I'll be happy if you follow me!
You can find me on Instagram here and on Facebook here.

trinket

Yes! According to the manufacturer, all metals are nickel-safe, lead-safe and cadmium-free. Most of my pieces of jewelry are also made with anti-allergic stainless steel or real silver, which is particularly well tolerated and especially suitable for allergy sufferers.
All Lules Piek pieces of jewelry meet the requirements of the EU REACH chemicals regulation.

I attach great importance to high compatibility and clean processing.
If, contrary to expectations, you still can't tolerate something, that's no problem. Just contact me and we will find a solution.

Even though my jewelry is generally splash-proof or waterproof, I would not recommend bringing it into excessive contact with water or sweat.

You should also always take off your jewelry before applying perfume, applying lotion or using household chemicals.

Take care of your jewelry and treat it well and it will last a long time (maybe even a lifetime!).

Here you will find care instructions for real silver and metal jewelry.

This varies from case to case. At the moment I'm trying to take the time to implement my own ideas.
Feel free to send me an email with your idea and I'll see if I can make it possible.

Shipping and payment

Shipping is free for orders over €59.
Shipping within Germany only costs 3.95 euros.

• Shipping within Germany up to €58.99 order value = €3.95
• Shipping within Germany from an order value of €59 = €0.00

Shipped with Deutsche Post/DHL.

Unless otherwise stated in the offer, your order will be delivered within 3 – 5 days.
There is no delivery on Sundays and public holidays.

Shipping abroad:

• Shipping within the EU - abroad = €7.90
• Shipping outside the EU = €9.90

Delivery is with DHL.
You can find out more about shipping here.

If you have ordered items with different delivery times,
Your items will be sent in one shipment unless otherwise
otherwise agreed.
The delivery time is therefore determined by the ordered item with the longest delivery time.

Shipping costs are always calculated at checkout.
Please note that orders abroad may be subject to import duties.

Lules Piek also ships to DHL packing stations.

Yes! Shipping costs are always calculated at checkout.
Please note that import duties may apply.

Shipping abroad:

• Shipping within the EU - abroad = €7.90 (delivery time approx. 5-15 days)
• Shipping outside the EU = €9.90 (delivery time approx. 5-30 days)

Delivery is with DHL. You can find out more about shipping here.

Please note that Lules Piek is currently unable to deliver to the following regions:

Libya
Fiji
New Caledonia
Niue
Papua New Guinea
Pitcairn Islands
Samoa
Tokelau
Tonga
Tuvalu
Vanuatu
Yemen
Korea (Dem. People's Republic, North Korea)
Syria
Nicaragua
Dominica
Niger

I will ship your order as quickly as possible after receipt of payment, usually within 2-3 days.
Including the postal route, you should receive your package in Germany within 3-5 days.
Sundays and public holidays excluded. Lules Piek ships from Monday to Friday.

Please note: If one of the pieces of jewelry you ordered has a production time and still needs to be made, I will ship your entire order as soon as I have made your jewelry for you.

Lules Piek offers you the following payment options:

- Payment via PayPal
- Instant bank transfer
- Advance payment (bank transfer)
- Credit card payment
- Payment via Google Pay